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Dear Rt Hon Dame Karen Bradley MP,
Thank you for your correspondence on behalf of your constituent, Michael Byrne. I have been asked to reply.
I am sympathetic to Mr Byrne’s situation and I am grateful to you for bringing it to my attention. As I hope you can understand, I cannot comment on or intervene in individual disputes with parking companies. I recognise this may not be the outcome Mr Byrne was hoping for, however, I hope he will find the following information helpful.
The Sector Single Code of Practice makes clear that photographic evidence must not be used as the basis for issuing a parking charge unless images generated by ANPR or CCTV have been subject to a manual quality control check, including the accuracy of the timestamp and the risk of keying errors. The Code also recognises that, in car parks managed by fixed camera technology, a motorist who has paid for the full period of parking before leaving the site should not receive a parking charge solely because payment was not made immediately on entry. More broadly, private parking operators are expected to provide clear information about how motorists can challenge a charge and to operate complaints and appeals processes in a fair and transparent way.
Mr Byrne’s case, where the operator has itself confirmed that payment was made and matched it to his vehicle, appears to engage both of these provisions directly. If Mr Byrne believes that Initial Parking’s conduct has fallen short of the standards set out in the Code, he may report the suspected breach to the British Parking Association (BPA), of which Initial Parking is a member, at https://www.britishparking.co.uk/.
Should Mr Byrne’s operator-level appeal have been rejected and he wishes to pursue the matter further, he may also have access to POPLA (Parking on Private Land Appeals), the independent second-stage appeals service for BPA members. Further information is available at https://popla.co.uk/. If the matter remains unresolved following that process, Mr Byrne may wish to consider taking the case to court or seeking independent legal advice. Citizens Advice may also be able to provide support.
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Mr Byrne raises important points about the design and operation of ANPR-controlled car parks, and I can assure him that these are precisely the kinds of issues the Government has been working to address. On 11 July 2025, the Government published a consultation document outlining proposals to raise standards across the private parking industry, in preparation for a new statutory Code of Practice and an accompanying compliance framework for private parking operators. The consultation has now closed, and the document can be accessed at https://www.gov.uk/government/consultations/private-parking-code-of-practice. The Government is considering the consultation findings carefully and intends to lay the Code in autumn 2026.
The Parking (Code of Practice) Act 2019 places a duty on the Government to prepare this statutory Code, and the Government remains committed to improving standards in the private parking sector. Mr Byrne’s experience illustrates the type of problem the new Code is intended to address, and I am grateful to him for setting out his concerns so clearly.
Thank you for taking the time to write.
Yours sincerely,
ALEX BADRICK
Deputy Principal Private Secretary