{
  "reviewed": "2026-10-13",
  "method": "Selected public accounts and published policies. No statistical estimate of cancellation rates. Major-type describes the reported error, not a retrospectively adjudicated classification.",
  "landowner_accounts": [
    [
      "Rank, as named by the contributor · Parkingeye",
      "2015",
      "Wrong vehicle selected in an app; a major-type registration error.",
      "A contributor reports that a letter to the landowner with proof of payment led to prompt cancellation for his son-in-law.",
      "Family account on a forum. Site not identified; no cancellation letter independently inspected. This is a comment, not the original poster’s separate Smart Parking case.",
      "https://forums.moneysavingexpert.com/discussion/5342203/registration-mistake",
      "MSE · reply dated 16 October 2015"
    ],
    [
      "Matalan · Smart Parking",
      "2016",
      "One incorrect digit on a paid parking ticket; minor-type error.",
      "The poster reports cancellation by Smart Parking after her husband emailed Matalan customer care, following an unsuccessful POPLA appeal.",
      "Motorist’s forum update. Retailer intervention is reported; land title and the cancellation paperwork have not been verified.",
      "https://legalbeagles.info/forums/forum/legal-forums/motoring-parking/ppc-s-parking-charge-notices/parking-settled-successful-cases/86265-smart-parking-fine-for-inputting-wrong-car-registration-won",
      "LegalBeagles · outcome update, 28 September 2016"
    ],
    [
      "George & Dragon, Batheaston · Parkingeye",
      "2023",
      "Paid stay; two extra characters appended to the full registration.",
      "The owner agreed to contact Parkingeye. The motorist also appealed and reports receiving cancellation, with the portal showing nothing due.",
      "Parallel appeal and owner contact: the account does not establish which caused cancellation. The error’s formal classification was not established.",
      "https://forums.moneysavingexpert.com/discussion/6478275/george-dragon-batheaston-parking-eye-pcn-ticket-purchased-machine-fault-minor-keying-error",
      "MSE · motorist’s account"
    ],
    [
      "Unnamed office site · Parkingeye",
      "2019",
      "Visitors entering the wrong registration or failing to register.",
      "An office representative reports obtaining cancellations by telephoning Parkingeye, and raising renewal of the contract as an issue.",
      "One workplace account describing a practice, not a count of individually documented cases. Error severity and number of cancellations are unspecified.",
      "https://www.pistonheads.com/gassing/topic.asp?f=10&h=0&t=1812141",
      "PistonHeads · contribution dated 24 May 2019"
    ]
  ],
  "published_policies": [
    [
      "3-1-5 Health Club · Parkingeye",
      "The club’s published testimonial says it can cancel charges for genuine mistakes, as part of looking after members.",
      "Named client testimonial published by the operator. It does not specify major keying errors or identify individual cancellations.",
      "https://www.parkingeye.co.uk/car-park-management/regions/swansea/",
      "Parkingeye · health-club testimonial"
    ],
    [
      "Parkingeye · client welcome booklet",
      "The client portal includes cancellation requests and manual cancellation. The client charter promises support when a client wants to cancel.",
      "Operator’s own published document, pages 5 and 7. A general client facility; it does not establish another operator’s contract terms.",
      "https://www.parkingeye.co.uk/car-park-management/wp-content/uploads/sites/5/2024/02/Parkingeye-Welcome-Booklet-1.pdf#page=5",
      "Parkingeye · welcome booklet"
    ],
    [
      "Parking Control Management (UK)",
      "Advertises client cancellation rights within specified periods: 14 days on Standard Plus/Premium and 28 days on Executive.",
      "Published package terms, subject to the selected service. No specific major-error outcome is documented.",
      "https://www.parkingcontrolmanagement.co.uk/learn-more/",
      "PCM · service packages"
    ],
    [
      "Flashpark",
      "Provides client cancellation through the online account and states a £15 cancellation charge.",
      "Published service terms. Shows that a contractual cost may exist; it says nothing about the Hall’s contract or financial arrangements.",
      "https://www.flashpark.co.uk/HowItWorks.aspx",
      "Flashpark · how it works"
    ],
    [
      "UKCPS",
      "Its appeals policy lists landowner requests as a reason for accepted appeals and provides for checking keying errors and payment-system logs.",
      "Operator policy. Major errors may require evidence and lead to cancellation or a reduced charge; cancellation is not promised in every case.",
      "https://ukcps.com/appeals/",
      "UKCPS · stages 5 and 10"
    ]
  ],
  "other_cancellation_routes": [
    [
      "Parkingeye · only three registration letters entered",
      "2017",
      "Paid stay; substantial incomplete registration.",
      "Motorist reports cancellation after responding to a pre-court letter and obtaining MP support, despite earlier operator and POPLA rejections.",
      "Forum account. The effect of each intervention is unknown. This is not evidence of landowner cancellation.",
      "https://forums.moneysavingexpert.com/discussion/5733071/entered-wrong-registration-but-after-appeal-parking-eye-cancel-charge",
      "MSE · motorist’s cancellation report"
    ],
    [
      "POPLA · retailer terminal case",
      "Published case study",
      "Customer says they attempted to register; no matching terminal entry.",
      "POPLA allowed the appeal because the operator had failed to apply the Appeals Charter’s expectations concerning a reduced charge.",
      "Official adjudicator case study. Retailer and operator unnamed; the exact error is not established. Cancellation followed adjudication, not landowner intervention.",
      "https://www.popla.co.uk/case-studies/keying-error-leads-to-successful-parking-appeal",
      "POPLA · published decision summary"
    ]
  ]
}